Refund policy

Thanks for shopping with Bonkhead! Here's how returns and refunds work. If anything is unclear, reach out through our contact page.

30-day refund on unworn masks

You have 30 days from delivery to request a refund on unworn masks. Masks must be unworn, unwashed and in their original condition, with everything they came with.

If you bought a bundle, you can return the masks that are still unworn. We'll refund them at the per-mask price you paid for that bundle.

You pay for return shipping, unless your item arrived damaged, defective or wrong (see below). Original shipping charges aren't refunded on change-of-mind returns.

Worn or washed masks

For hygiene reasons, we can't accept returns of masks that have been worn or washed.

Damaged, defective or wrong items

If your order arrives damaged or defective, or isn't what you ordered, contact us within 14 days of delivery with your order number and a photo of the problem. We'll send you a free replacement or give you a refund. If we need the item back, we'll cover the return shipping.

How to start a return

Contact us through our contact page with your order number and the masks you'd like to return. We'll reply with the return address and instructions. Please don't send anything back before hearing from us.

Pack the masks securely. We recommend a tracked shipping service so you can follow your parcel.

Refunds

We'll refund you to your original payment method within 5–10 business days after we receive your return. We'll email you when the refund is issued. Your bank or card issuer may take a few extra days to show it.

Your legal rights

This policy doesn't limit any rights you have under applicable law, including the Quebec Consumer Protection Act and other consumer protection laws in Canada and the United States.

Questions?

We're happy to help. Contact us anytime through our contact page.